CUSTOMER CARE
Returns & Exchanges
Your satisfaction is at the heart of everything we do. If your purchase isn’t exactly what you expected, we’re here to help make things right.
30-Day
Return
Windows
Secure
Checkout
Fast
Refund
Processing
Dedicated
Customer
Support
Customer Care
Return Window
30 Days
from Delivery
Refund Method
Original Payment Method
Return Condition
Unused &
Original Packaging
Processing Time
3-5 Business
Days
THE PROCESS
How Returns Work
1
Request a Return
Contact our Customer Care team with your order number and reason for return.
2
Receive Approval
We'll review your request and provide detailed return instructions and next steps.
3
Ship Your Item
Carefully package your item and send it back using the provided instructions.
4
Refund Processed
After inspection, your refund will be issued to your original payment method.
Returns & Refunds
Common Questions
We gladly accept returns of eligible items within 30 days of delivery. To qualify for a return, items must be unworn, unused, and returned in their original packaging, including any accompanying documentation and gift boxes.
For hygiene and quality assurance reasons, certain items may be ineligible for return. Please contact our Customer Care team if you have questions regarding a specific purchase.
Starting a return is simple. Contact our Customer Care team with your order number and reason for return. Once your request is reviewed, we will provide detailed return instructions and the next steps.
We recommend retaining your shipping receipt and tracking information until your return has been fully processed.
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days. Depending on your financial institution, it may take additional time for the credit to appear on your statement.
You will receive an email confirmation once your refund has been issued.
Yes. If you would like a different style or design, we are happy to assist with an exchange, subject to product availability.
Please contact our Customer Care team before returning your item so we can help you find the perfect replacement.
Shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving an incorrect or damaged item.
If Le Belle Design is responsible for the issue, we will work quickly to make it right.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photographs of the item and packaging.
We’ll resolve the issue as quickily as possible.
OUR PROMISE
Our Commitment to You
At Le Belle Design, every piece is carefully inspected before shipment. We stand behind the quality of our freshwater cultured pearl jewelry and are committed to ensuring your complete satisfaction.
Our Customer Care team is always available to assist with returns, exchanges, and order concerns.
Frequently Asked Questions
Items purchased during promotional events or marked as sale items may be considered final sale and may not be eligible for return. Any exclusions will be clearly indicated on the product page at the time of purchase.
If you are unsure about the eligibility of an item, please contact us before placing your order.
Absolutely. We understand that choosing jewelry online can be a personal decision. If you would prefer a different design, our Customer Care team will gladly assist with available exchange options, subject to inventory availability.
If your tracking information indicates an issue with delivery or your package cannot be located, please contact us as soon as possible.
We will work directly with the shipping carrier to investigate the matter and help ensure the best possible resolution.
Return shipping transit times vary depending on your location and the shipping method used. Most domestic returns arrive within 3–7 business days after shipment.
Once your return has been delivered to us, inspection and refund processing typically begin within 1–2 business days.
Need Assistance?
Our Customer Care team is here to help with any questions regarding returns, exchanges, or refunds.