Customer Help Center
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Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1 business day. Orders placed before 2:30 PM (Central Time) are usually shipped the same business day. Orders placed after that time, on weekends, or on holidays will be processed on the next business day.
Most domestic orders arrive within 3–7 business days after shipment, depending on your location and the shipping carrier. Once your order has shipped, you will receive a tracking number via email.
Yes. We offer free standard shipping on all U.S. orders over $50. Shipping charges for orders below the free shipping threshold will be calculated at checkout.
Currently, we primarily ship within the United States. If you are located outside the U.S., please contact us before placing your order and we will be happy to discuss available shipping options.
Once your order has shipped, you will receive an email containing your tracking information. You can use the tracking number provided to monitor the delivery status of your package.
Please contact us as soon as possible. If your order has not yet shipped, we may be able to update the shipping address. Once an order has been dispatched, we cannot guarantee address changes.
We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us immediately. We will do our best to accommodate your request if the order has not already shipped.
Please first check with family members, neighbors, or your building management office. If you still cannot locate the package, contact the shipping carrier and then reach out to us for further assistance.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or store credit, subject to our return policy requirements.
Items must be unused, unworn, and returned in their original packaging. Products showing signs of wear, damage, or alteration may not be eligible for return.
Simply contact our customer support team with your order number and reason for the return. We will provide instructions for returning your item.
Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was received.
Yes. If you would like a different item, size, or style, please contact us. Exchanges are subject to product availability.
Please contact us within 48 hours of receiving your order and include photos of the damaged item and packaging. We will work quickly to provide a replacement, exchange, or refund.
Once your return has been received and inspected, refunds are typically processed within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Clearance, final sale, and certain promotional items may not be eligible for return. Please refer to the product page or contact us for details before purchasing.
Because many of our freshwater pearls and natural materials are unique, slight variations in color, shape, size, and texture are normal and are part of the beauty of handcrafted jewelry.